Lifetime Service Policy
Game-Changing Customer Satisfaction
Zoombots.com Lifetime Service Policy
The Web has hit rock bottom; the concentration of power and data concentration weakens competition and creates vast power asymmetries. Why should a small number of tech companies and investors be the main benefactors of the riches of the Web?
Zoombots can provide, over time, a competitive edge by changing control over the very platforms that control your livelihoods. Unlike other platforms, merchants, staff workers and internet users would share the profits of this marketplace platform.
To establish unprecedented customer satisfaction, all non-consumable products sold on the Zoombots platform will be accompanied by its Lifetime Service Policy.
Products You Can Depend On
This Ltd. Lifetime Policy covers manufacturing defects in the product you purchase on Zoombots.com by the merchant listing it. In cases of multiple pieces, replacement of one piece does not automatically constitute the replacement of the other piece or pieces/units. This limited policy is provided to the original purchaser. Product must be clean, and free of any stains or damage as stains and/or damage will void the policy. This Service Policy runs from the original date of purchase. Repair or replacement of the product, does not extend its limited policy or begin a new limited policy period.
Simply put, if your purchased product fails due to a manufacturing defect, the merchant agrees to repair or replace the product. The merchant reserves the right to substitute materials or models of comparable quality and does not guarantee that the item of the replacement will match the existing piece. Transportation charges are the responsibility of the consumer, along with a Policy Service Fee (PSF).
Contact your Zoombots.com merchant directly and include clear and close pictures of the issue involved. Copy of proof of date and place of purchase will validate this policy service. All requests are subject to a Policy Service Fee and shipping charges. Next, the merchant will let you know what the next steps would be. The Policy Service Fee allows the participating merchant to expedite your claim digitally without requiring you to return the product back to us for inspection. Repeated attempts to file claims for the same item will void this privilege.
The policy coverage runs from the original date of purchase for the original purchaser, and must substantiate his or her purchase with an original, unaltered receipt. In the case of commercial clients, please refer to your purchase order. This policy is not transferable to subsequent owners.